Last Modified: December 17, 2024
Introduction
By providing Index Loans ("we", "us", or "our") with your your mobile phone number and opting-in, you give us permission to send you SMS (text) messages. This includes account-related messages such as payment reminders, notifications, and other administrative or servicing messages related to the financial products and services you have requested. It also includes promotional messages such as special offers, discounts, or marketing-related notices.
We take your privacy and security seriously. Your choice to opt-in for text messaging is voluntary and is not a condition for obtaining financial services from us.
Types of Messages
Frequency and Rates
Privacy and Security
Updating Your Contact Information
If you change your mobile number, transfer your phone to another person, or terminate your mobile service, it is your responsibility to notify us immediately. You can update your contact information by emailing us at support@indexloans.com. By keeping your information current, you help us ensure accurate and timely communication.
How to Opt-Out
How to Get Help or Support
MMS and Compatibility
If your handset does not support MMS, any MMS messages we send may be delivered to you as SMS messages. Please consult your wireless carrier for details regarding message formats supported by your device.
Wireless Carrier Disclaimer
Wireless carriers are not liable for undelivered or delayed messages. Delivery of SMS/MMS messages is subject to effective transmission from your network operator and processing by your mobile device. We are not responsible for any delays or failures in the receipt of any SMS messages.
Hardware and Software Requirements
To receive our SMS messages, you must have:
Modification or Termination
We may modify or terminate our SMS program at any time. If we make material changes to this policy, we will notify you via SMS with a link to the updated policy. Your continued participation in our SMS program indicates your acceptance of these changes.
No Required Consent
Your consent to receive text messages is voluntary and not required as a condition to obtain financial services from us. If you choose not to opt-in, your ability to obtain lending products or services will not be impacted.
Contact Information
If you have any questions, concerns, or require additional information regarding our SMS policy, please contact us at:
Index Loans
7621 West 63rd Street, Summit, Illinois 60501
Email: support@indexloans.com
Phone: (800) 800-1501
By opting in, you acknowledge that you have read, understood, and agree to the terms outlined in this SMS Policy.